Terms & Conditions

The following document is the Terms & Conditions of Sale for SLJDesigns. Please see the Online and Distance Selling Regulations for more information.

Ordering

All sales are to be made via the Folksy store or Paypal invoice.

All items listed for sale on the store page are available for immediate shipping except those sold as Made to Order.

An item can be ordered by using the Add to Basket function button on the Folksy store listing. The buyer is then guided through the buying process by the Folksy website.

Payment is strictly through PayPal or Cash on Delivery. Cash on Delivery payment option can only be made with the express agreement of SLJDesigns.

Upon completion of your order you will receive a confirmation and receipt email from Folksy and a payment receipt email from PayPal

Quality

All items are vigorously tested, cleaned and packaged before they are shipped out to you. In the unlikely event that your item is faulty, please contact me within 14 days of receipt to arrange for return. Please see Faulty Items section for further details.

Custom/Bespoke Orders

All requests for custom or bespoke orders must be made in writing – either email, personal message or order book in person.

A 50% deposit is required for all bespoke orders. Work on the order (inlcuding design work) will not commence until the deposit is received. The deposit is non refundable in case of cancellation.

Any design work done for a bespoke order remain the property of SLJDesigns. Unless otherwise specified in your order contract SLJDesigns may use the design or part of the design again in other work.  If you wish to discuss exclusivity of the design please contact SLJDesigns for more information.

The Bespoke order process will commence once an enquiry is received. A quotation will be provided based on the information given. If the order is to be placed, an invoice and contract will be generated. The invoice will be 50% of the quoted amount. Once this is received I will begin the design process, consulting with customer until a satisfactory design is made. I will then confirm the quote based on the design. Please note that depending on final design your quote may change.

Once this has been agreed then I will begin purchasing the supplies for your design and begin work on your order. Personalised or made to order items (bespoke items) are non refundable.

Returns & Cancellations

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

In addition to your legal rights: You may return items other than those listed below to discuss a refund or credit note, you must contact me within 14 days to do so. The products must be returned by a signed for, insured service at a cost to the buyer. The goods must be in their original packaging and unworn. Please note that postage and packaging of the item is non refundable unless the item is deemed faulty.

Jewellery that fits within a piercing is non refundable unless faulty, due to health and safety legislation.

Faulty Items

SLJDesigns will only accept responsibility for original faults made during manufacture on the items or those that happen during transit. We will not accept responsibility for general wear and tear or mistreatment.

All items are vigorously inspected before shipping and well packaged.

If an item is faulty you must contact me within 14 days of receipt. You may return the item for a refund or repair. Initial return postage must be paid for by the buyer. The product(s) must be returned by a signed for, insured service. If the fault is deemed to be an original fault (one that is made during manufacture or transit) the shipping costs will be refunded in full.

SLJDesigns may be contacted via the Contact Page, Email or Personal Message links on the store.

Copper Jewellery items

Although all items are finished to a high standard and coated in a wax that protects the surface of the metal from the skin, this will over time wear away. To prolong the surface finish it is recommended that you do not immerse the piece in water or leave the piece in prolonged contact with water. It is recommended that you remove the piece before bathing or performing household tasks.

 

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